hazel electronics ltd
oUR PRIVACY POLICY
1. GENERAL
Hazel Electronics
Limited are committed to protecting and respecting your privacy.
For the purposes of data protection legislation, we are the data
controller
and we will process your personal data in accordance with the General
Data Protection Regulation (EU) 2016/679 and national laws which relate
to the processing of personal data. Please read the following carefully
to understand our views and practices regarding your personal data and
how we will treat it.
2. VISITORS TO
OUR WEBSITE
2.1 We may
collect and process personal data about you in the following
circumstances:
2.1.1 when you
complete forms on our website ('Site'). This includes your name,
address, email and telephone number, which is provided at the time of
registering to use our Site, where you ask us to contact you about our
goods or services, subscribe to our mailing list, or subscribe/request
our goods and services.
2.1.2 whenever
you provide information to us when reporting a problem with our Site,
making a complaint, making an enquiry or contacting us for any other
reason. If you contact us, we may keep a record of that correspondence.
2.1.3 details of
your visits to our Site including, but not limited to, traffic data,
location data, other communication data, where this is required for our
own billing purposes or otherwise.
2.1.4 whenever
you disclose your information to us, or we collect information from you
in any other way, through our Site.
2.2 We may also
collect data in the following ways:
IP ADDRESSES
2.2.1 We may collect information about your device, including where
available your Internet Protocol address, for reasons of fraud
protection. We may also collect information about your devices
operating system and browser type, for system administration.
WEBSITE LINKS
2.2.2 Our Site may, from time to
time, contain links to and from the websites of third parties. Please
note that if you follow a link to any of these websites, such websites
will apply different terms to the collection and privacy of your
personal data and we do not accept any responsibility or liability for
these policies. When you leave our Site, we encourage you to read the
privacy notice/policy of every website you visit.
3. CUSTOMERS
3.1 We will
collect details such as your name, address, phone number and email
address when you order goods or services from us either via our Site or
linked social media sites OR over the telephone. We will use this
information to process your order and comply with our contractual
obligations.
3.2 In order to
perform our contract with you, we may also need to share personal data
with third parties such as payment providers and postal service
organisations to assist in the delivery of goods or services you have
ordered; this could include third party couriers or warranty providers.
3.3 We may also
advertise your feedback / reviews on our website and marketing materials
(subject to obtaining your prior consent where necessary);
3.4 We will
retain your information as long as we require this to provide you with
the goods or services ordered from us. Where you have subscribed to
receive marketing correspondence from us we will retain your information
for as long as we require this.
4. SUPPLIERS
We will collect
details such as your employee names, telephone numbers and email
addresses in order to contact you about goods or services ordered with
you, to place further orders and to pay you for the goods and/or
services supplied. We will retain your information for as long as we
require this.
5. IF YOU FAIL
TO PROVIDE PERSONAL DATA
Where we need to
collect personal data by law, or under the terms of a contract we have
with you and you fail to provide the data when requested, we may not be
able to perform the contract we have or are trying to enter into with
you (for example to provide you with our goods or services). In this
case, we may have to cancel a product or service you have with us but we
will notify you if this is the case at the time.
6. MARKETING
6.1 In addition
to the uses described in sections 2-4 above, where you indicate you
would like to receive marketing correspondence from us, subscribe to our
mailing lists or newsletters, enter into any of our competitions or
provide us with your details at networking events, we may use your
personal data for our legitimate interests in order to provide you with
details about our goods, services, business updates and events, which we
think may be of interest to you.
6.2 You have the
right to opt-out of receiving the information detailed in section 6.1 at
any time. To opt-out of receiving such information you can:
6.2.1 click the
unsubscribe button contained in any such communication received; or
6.2.3 email us at
ryan@hazelelectronics.co.uk or call us on +44 (0)1843 866552 providing
us with your name and contact details.
6.3 Where you
have subscribed to receive marketing correspondence from us we will keep
personal data 10 years from when you last interacted with us.
7. MONITORING
AND RECORDING
We may monitor
and record communications with you (such as telephone communications and
emails) for the purpose of training, fraud prevention and compliance. We
also have CCTV cameras installed in our premises for the purpose of
crime prevention and for health and safety reasons.
Please contact ryan@hazelelectronics.co.uk for
details on how long we store this information for.
8. AUTOMATED
PROCESSING
8.1 We do not
share or sell your data with ANY other 3rd party OTHER than those listed
in 3.2 & 10.
9. LEGAL BASIS
FOR PROCESSING YOUR PERSONAL DATA
9.1 We will only
use your personal data where the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
9.1.1 for
performance of a contract we enter into with you;
9.1.2 where
necessary for compliance with a legal or regulatory obligation we are
subject to;
9.1.3 where
necessary to protect your vital interests.
10. DISCLOSURE
OF PERSONAL DATA TO THIRD PARTIES
10.1 In addition
to the third parties mentioned above, we may disclose your information
to third parties for our following legitimate interests as follows:
10.1.1 to staff
members in order to facilitate the provision of goods or services to
you.
10.1.2 IT
software providers that host our website and store data on our behalf
10.1.3 HM Revenue
and Customs, regulators and other authorities who require reporting of
processing activities in certain circumstances.
10.2 We may
disclose personal data to the police, regulatory bodies, legal advisors
or similar third parties where we are under a legal duty to disclose or
share personal data in order to comply with any legal obligation, or in
order to enforce or apply our website terms and conditions and other
agreements; or to protect our rights, property, or safety of our
customers, or others.
10.3 We will not
sell or distribute personal data to other organisations without your
approval.
11. DATA
SECURITY
11.1 Where we
have given you (or where you have chosen) a password which enables you
to access certain parts of our Site, you are responsible for keeping
this password confidential. We ask you not to share the password with
anyone.
12. ACCESS TO,
UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
12.1 It is
important that the personal data we hold about you is accurate and
current. Please keep us informed if the personal data we hold about you
changes.
12.2 Data
protection legislation gives you the right to object to the processing
of your personal data in certain circumstances or withdraw your consent
to the processing of your personal data where this has been provided.
You also have the right to access information held about you and for
this to be provided in an intelligible form. If you would like a copy of
some or all of your personal information, please send an email to ryan@hazelelectronics.co.uk.
In certain circumstances we reserve the right to charge a reasonable fee
to comply with your request.
12.3 You can also
ask us to undertake the following:
12.3.1 update or
amend your personal data if you feel this is inaccurate;
12.3.2 remove
your personal data from our database entirely;
12.3.3 send you
copies of your personal data in a commonly used format and transfer your
information to another entity where you have supplied this to us, and we
process this electronically with your consent or where necessary for the
performance of a contract; or
12.3.4 restrict
the use of your personal data.
12.4 We may
request specific information from you to help us confirm your identity
and your right to access, and to provide you with the personal data that
we hold about you or make your requested changes. Data protection
legislation may allow or require us to refuse to provide you with access
to some or all the personal data that we hold about you or to comply
with any requests made in accordance with your rights referred to above.
If we cannot provide you with access to your personal data, or process
any other request we receive, we will inform you of the reasons why,
subject to any legal or regulatory restrictions.
12.5 Please send
any requests relating to the above to our Data Protection Officer at
ryan@hazelelectronics.co.uk specifying your name and the action you
would like us to undertake.
14. RIGHT TO
WITHDRAW CONSENT
Where you have
provided your consent to the collection, processing and transfer of your
personal data, you have the legal right to withdraw your consent under
certain circumstances. To withdraw your consent, if applicable, please
contact us at ryan@hazelelectronics.co.uk
15. CHANGES TO
OUR PRIVACY POLICY
We reserve the
right to update this privacy policy at any time, and any changes we make
to our privacy policy will be posted on this page. We will notify you if
there are any changes to this policy that materially affect how we
collect, store or process your personal data. If we would like to use
your previously collected personal data for different purposes than
those we notified you about at the time of collection, we will provide
you with notice and, where required by law, seek your consent, before
using your personal data for a new or unrelated purpose.
16. CONTACT US
We have appointed
a Data Protection Officer to oversee compliance with this privacy
policy. If you have any questions, comments or requests regarding this
policy or how we use your personal data please contact our Data
Protection Officer at ryan@hazelelectronics.co.uk. This is in addition
to your right to contact the Information Commissioners Office if you are
unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/
Last updated:
25th May 2018
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